Privacy Policy

1. Information We Collect

When you contact us via WhatsApp, email, or our booking form, we collect:

• Your name and contact information (phone number, email address)
• Travel dates, group size, and accommodation preferences
• Special requirements (dietary, mobility, or health considerations)
• Payment information (processed securely through third-party payment providers)

2. How We Use Your Information

• To plan and coordinate your Sukamade visit
• To communicate with you about your trip arrangements
• To improve our services based on your feedback
• To comply with local regulations in Meru Betiri National Park

3. Data Protection

We implement reasonable security measures to protect your personal information. We do not sell, trade, or share your personal data with third parties except as necessary to deliver our services (e.g., park registration, accommodation booking).

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by Indonesian law.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, contact us at seaturtletour@gmail.com or +62-821-4303-4582.

6. Cookies

Our website may use essential cookies for functionality. We do not use tracking or advertising cookies. Third-party services (Google Maps, YouTube embeds, Instagram feed) may set their own cookies in accordance with their respective privacy policies.

7. Contact

For questions about this privacy policy, contact:
Email: seaturtletour@gmail.com
WhatsApp: +62-821-4303-4582
Address: Sarongan Village, Banyuwangi, East Java, Indonesia